PADELPOINT EUROPA S.L. – VAT ID B-42660332
COMMERCIAL REGISTER OF ALICANTE
Volume 4235 – Page 138 – Sheet A-166353
PADELPOINT EUROPA S.L.
Avenida Villajoyosa, 67 – LA ALBERCA Industrial Park
03530 La Nucía (Alicante – Spain)
LEGAL NOTICE
GENERAL INFORMATION
In accordance with Article 10 of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce, we provide the following details:
PADELPOINT EUROPA S.L. is headquartered at Avenida Villajoyosa, 67 – LA ALBERCA Industrial Park, 03530 La Nucía (Alicante), VAT ID: B-42660332.
Registered in the Commercial Register of Alicante, Volume 4235, Page 138, Sheet A-166353.
The website tiendapadelpoint.com is an online platform for the sale of padel products and sports activities.
Its main goal is to provide customers and the general public with information about the company, product sales, and services offered across all categories in the online store.
PRIVACY POLICY
Adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016
on the protection of natural persons (GDPR), in effect in Spain since May 25, 2018.
VIEW THE PRIVACY POLICY OF Tiendapadelpoint.com
Last updated: May 25, 2018
This privacy policy aims to inform users and adapt our online store to the GDPR.
All necessary consent tools required by the regulation are provided through the following link:
GDPR TOOLS AND RESOURCES
TERMS OF USE
The conditions for accessing and using this website are governed by applicable law and the principle of good faith.
The user agrees to use the site appropriately.
Any conduct that violates the law, third-party rights, or public order is not permitted.
Using tiendapadelpoint.com implies that the user acknowledges having read and accepted these terms.
If you do not agree, please do not continue using the site.
Any notification or claim must be made in writing and/or by registered mail.
AUTHORIZED PAYMENT METHODS
To pay for your purchases on tiendapadelpoint.com, the following payment methods are available:
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HIPAY: international payment gateway allowing one-time or installment payments
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Cash on Delivery (COD) via NACEX
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Bank transfer to the accounts shown during checkout
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PayPal (including 3-installment payments, subject to PayPal’s approval)
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TPV by Banco Santander, with BIZUM
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Aplazame, available only within Spain
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HIPAY is required for international financing
LIABILITY
PADELPOINT EUROPA S.L. is not responsible for information or content published by third parties (e.g., forums, social networks).
However, under Articles 11 and 16 of the LSSI-CE, we commit to removing or blocking content that may violate national or international laws, third-party rights, or public morals.
The company accepts no responsibility for damages caused by software misconfigurations or internet connection issues on the user's side.
PADELPOINT EUROPA S.L. reserves the right to update, modify, or delete content on the website at any time without prior notice.
RIGHT OF WITHDRAWAL AND CLAIMS
In accordance with Directive 2011/83/EU and Royal Legislative Decree 1/2007, customers have 14 days from delivery to exercise their right of withdrawal without penalty or justification.
Exceptions:
Customized, unsealed, tested, or used products are not eligible for return for hygiene and safety reasons (Art. 16 of Directive 2011/83/EU and Art. 103 of RLD 1/2007).
To exercise this right, the customer must follow the formal return process in our system.
Returns must be made within 7 days, in the original packaging, unused, with all labels and seals intact, to:
PADELPOINT EUROPA SL
AVDA. VILLAJOYOSA, 77, POLÍGONO IND. LA ALBERCA
03530 LA NUCÍA (ALICANTE), SPAIN
The customer may be required to bear return shipping costs.
INTELLECTUAL AND INDUSTRIAL PROPERTY
PADELPOINT EUROPA S.L. holds the rights to the software and published content, except for third-party products or services.
No content may be copied, reproduced, or published without written permission.
All suggestions, ideas, or comments sent via the website are considered to be freely transferred to PADELPOINT.
Brands not owned by PADELPOINT remain the property of their respective holders and are used for informational and promotional purposes only.
APPLICABLE LAW AND JURISDICTION
These general terms are governed by Spanish law.
Any dispute shall be submitted to the Courts of La Nucía – Benidorm, with express waiver of any other jurisdiction.
COOKIE POLICY
PADELPOINT EUROPA S.L., or third-party analytical providers, may use cookies while users browse the website.
Cookies anonymously track user activity to facilitate navigation and traffic analysis.
Users can configure their browser to receive alerts or block cookies.
Please refer to your browser documentation for further instructions.
Cookies are temporary and do not collect personal data.
SHIPPING: SPAIN – BALEARIC ISLANDS – PORTUGAL
Orders are shipped via NACEX, with 24–48 working hours delivery to mainland Spain, Balearic Islands, and Portugal.
Shipping cost is €4.90 for orders under €49.
For orders over €49 (after applying any discount codes), shipping is free.
No deliveries or dispatches take place on Saturdays or Sundays.
BALEARIC ISLANDS DELIVERY
Delivery by maritime transport:
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48–72 working hours for Palma de Mallorca
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From 72 working hours for other islands
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Cost: €4.90, free for orders over €49
Delivery times may be delayed by weekends or public holidays.
CASH ON DELIVERY (COD)
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Fixed fee of €2.50 for orders under €100
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For orders over €100, fee is 2.5% of the total order value
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The total amount (including COD fee) must be paid to the courier upon delivery
CANARY ISLANDS – CEUTA – MELILLA
CANARY ISLANDS
Shipped via SENDA INSULAR
Cost: €19.95, including IGIC and import charges
No action is required from the customer – we handle export and import
Orders are shipped every Monday and delivered between Monday and Wednesday of the following week (7–10 days)
No COD option available
CEUTA AND MELILLA
Shipped by registered mail
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Cost: €8.95 for orders under €69.90
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Free shipping for orders above €69.90
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Delivery: 4–6 working days
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Customer DNI required
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No COD option available
IN-STORE PICKUP – LA NUCÍA, ALICANTE
Pickups available from Monday to Saturday, 10:00 a.m. to 9:00 p.m.
Contact: WhatsApp +34 622 12 90 90 or email
INTERNATIONAL SHIPPING INFORMATION
European Union
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Delivery: 2–5 working days, depending on destination
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Free shipping:
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Zone A: orders over €150
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Zone B: orders over €200
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Rest of the World
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Delivery: 5–12 working days
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Carriers: UPS, DHL, NACEX
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Tracking number sent by email after dispatch
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Shipping cost depends on volume, weight, and destination
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Customs duties may apply and must be paid by the customer
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If the order is returned from customs, return costs are the customer’s responsibility
International Shipping Policy
1. Customs clearance and order abandonment
Once the order has left our warehouse and has arrived at the customs office of the destination country, it is no longer possible to request its return to Tiendapadelpoint.com.
From that moment on, the management, customs clearance, and collection of the shipment at customs become the sole responsibility of the customer.
In the event that, after the order arrives at customs, the customer decides not to collect it or requests its cancellation, the shipment will be considered customs abandonment.
In this case, the order cannot be recovered and no refund will be issued, neither for the product nor for any associated costs.
2. Non-refundable shipping costs
Shipping costs paid by the customer, as displayed during the checkout process on our website, are non-refundable under any circumstances.
This includes, but is not limited to, cases where the order is abandoned at customs, not collected at destination, or not delivered for reasons beyond the control of Tiendapadelpoint.com.
3. Shipping costs, customs duties and taxes
The shipping costs paid through our website cover only the transportation of the order from our warehouse to the destination country.
Any customs duties, taxes, VAT, or other charges that may arise when crossing international borders will be determined and required by the customs authorities of the destination country in accordance with their local regulations.
Tiendapadelpoint.com has no control over or prior visibility of these charges, therefore it is not possible to determine them in advance or assume them on behalf of the customer.
Payment of these charges will always be the responsibility of the recipient.
4. Damaged packages
If the order is delivered with visible damage, the customer must report the incident within the deadlines established by the shipping carrier.
In order to initiate the corresponding claim, it will be necessary to provide clear photographs of the damage, as well as photographs of the original shipping box, where the shipping label must be clearly visible.
The deadlines to initiate a damage claim are as follows:
• UPS and DHL Express: up to 15 calendar days from the date of delivery.
Once the claim has been initiated, the resolution process may take up to 30 calendar days, according to the timeframes established by the shipping carrier.
5. Lost packages
In the event that a package is lost during transportation, the customer must report the incident within the established deadlines in order to initiate the corresponding claim.
The applicable deadlines are:
• UPS and DHL Express: up to 15 calendar days from the estimated delivery date.
The maximum resolution time for a lost package claim may take up to 20 calendar days, according to the procedures of the shipping carrier.
6. Order cancellations
It will not be possible to cancel an order once it has entered the preparation stage or has already left our warehouse.
In such cases, no refund will be issued, regardless of the destination of the shipment, its customs processing, or the final outcome of the delivery.
7. Acceptance of the international shipping policy
By placing an order on Tiendapadelpoint.com that involves international shipping, the customer declares that they have read, understood, and expressly accepted this International Shipping Policy.
The customer also accepts the conditions related to shipping costs, customs processing, potential duties and taxes, as well as the cancellation and refund limitations described herein, releasing Tiendapadelpoint.com from any responsibility arising from failure to collect the order, customs abandonment, or customs charges imposed by the destination country.
INTERNATIONAL CUSTOMER SERVICE
Our sales team is available for any shipping inquiries.
You can contact us via:
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Email
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WhatsApp: +34 622 12 90 90
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Live chat on the website
Our agents will respond as soon as possible.
Our team also speaks English to assist with your requests.
